Resolve the unavailable error in Bold Reports® sites up to version 2.x after a domain change

If a Bold Reports® Enterprise Reporting site fails to launch, change the Bold Reports® URL in the Config.xml file of Bold Reports® Enterprise Reporting. This fix applies to sites deployed on versions up to 2.x.

How do I change the Bold Reports® URL?

To fix the unavailable error, update the Bold Reports® URL values in the configuration files and then create the site again.

  1. Go to the deployed location and update the new binding values in the following configuration files:

    By default, Bold Reports® will be deployed on C:\Bold Reports®.

    • Update the InternalAppReportUrl value in the config file at the following location:

    **{Deployed Location}**IDP\App_Data\Configuration\Config.xml IDP Config File

    • Update the InternalAppDataServiceUrl and InternalAppIdpUrl values in the config file at the following location:

    {Deployed Location}\Report Server\Configuration\Config.xml

    • If a file exists at the following location, change the InternalAppDataServiceUrl and InternalAppIdpUrl values in that config file too.

    {Deployed Location}\Report Server\App_Data\Configuration\Config.xml RS Config File

  2. Restart the site in IIS and browse the site.

  3. Delete the site by clicking the Delete option on the site listing page.

Delete option in site

  1. Create a new site by following the create a site steps.

Frequently asked questions

Where is Bold Reports® deployed by default?

By default, Bold Reports® is deployed on C:\Bold Reports®.

Which values do I update in the Report Server Config.xml?

Update the InternalAppDataServiceUrl and InternalAppIdpUrl values. In the IDP Config.xml, update InternalAppReportUrl.

See also