Reset Two-Factor Authentication for a Bold Reports® User

You can reset the two-factor authentication of any Bold Reports® user with the admin utility reset2fa command, using their email address or username. Follow the steps for your platform:

Windows

To reset two-factor authentication for a Bold Reports® user on Windows, run the admin utility reset2fa command from the command prompt.

  1. Open the command prompt and change the directory to the admin utility location.

    cd C:\BoldServices\utilities\adminutils

    Reset-2fa-utility-cmd

  2. Run the following command to reset Two-Factor Authentication:

    Syncfusion.Server.Commands.Utility.exe reset2fa -u 'user email or username here'

    Reset-2fa-cmd

  3. After Two-Factor Authentication resets successfully, the user can log in without Two-Factor Authentication.

Linux

To reset two-factor authentication for a Bold Reports® user on Linux, run the admin utility reset2fa command through dotnet.

  1. Change the directory to the admin utility location.

    cd /var/www/bold-services/application/utilities/adminutils/

    Reset-2fa-path-cmd

  2. Run the following command to reset Two-Factor Authentication:

    ../../../dotnet/dotnet Syncfusion.Server.Commands.Utility.dll reset2fa -u 'user email or username here'

    Reset-2fa-cmd

  3. After Two-Factor Authentication resets successfully, the user can log in without Two-Factor Authentication.

Frequently asked questions

Which command resets two-factor authentication?

The Bold Reports® admin utility reset2fa command resets two-factor authentication. Pass the user’s email address or username with the -u option.

What happens after I reset two-factor authentication?

The user can log in without Two-Factor Authentication.

See also