Upgrade the Bold Reports® Report Server VM on AWS to the latest version

You can upgrade the Bold Reports® Report Server VM on AWS from an older version to the latest Bold Reports® On-Premises Edition version.

How do I upgrade the Bold Reports® VM on AWS?

To upgrade the Bold Reports® Report Server VM from an older version, follow these steps:

  1. Open the downloaded .rdp file and click Connect when prompted with the unknown publisher warning. The screenshot shows the unknown publisher warning.

    rdp-warning

  2. Enter the credentials provided when deploying the VM and click OK.

    self-vm-credentials

  3. After a successful connection, an identity verification window appears. Click Yes to accept the certificate problems and connect to the virtual machine.

    certificate-warning

  4. After you connect to the virtual machine, follow the steps to upgrade the Report Server to a newer version.

Upgrade Failure Notification

The Bold Reports® Report Server shows an upgrade failure notification when a database script execution fails during an application upgrade. The upgrade process continues without interrupting access to existing reports. A notification banner indicates that the upgrade is still in progress and that some administrative actions may be temporarily unavailable until the issue is resolved.

Upgrade in progress notification banner

Click View upgrade details to view information about the upgrade failure, including the upgrade status, database provider, version details, failed script information, and error message.

Upgrade failure details page

Note: If this notification banner is displayed, the upgrade process encountered an issue. To resolve the issue, contact Bold Reports® support and share the upgrade-related logs with the support team for further investigation.

How do I download the upgrade logs?

You download the Bold Reports® upgrade-related logs from the UMS:

  • Navigate to UMS > Sites, click the Help icon in the upper-right corner, and select Get Diagnostic Logs. Select Include upgrade failure files and click Download Diagnostic Logs to download the upgrade-related logs. Get Diagnostic Logs option from Help menu

Frequently asked questions

Can users access reports if the upgrade fails?

Yes. If a database script execution fails, the upgrade process continues without interrupting access to existing reports.

What information does View upgrade details show?

View upgrade details shows the upgrade status, database provider, version details, failed script information, and error message.

See also