Manage license in Bold Reports®

You can update the license in Bold Reports® Enterprise manually from the Manage License page in the Bold ID UMS application, either online or with a license file.

How do I open the Manage License page?

To open the Bold Reports® Manage License page, follow these steps:

  1. Open your Bold ID UMS application URL and log in with the Site Administrator account.

  2. Go to Settings -> Manage License.

    License Update Settings

  3. Choose your preferred mode to update the license.

    1. Update license from online
    2. Update license from license file

Update license from Online

To update the Bold Reports® license online, follow these steps:

  1. On the Manage License page, click Edit Subscription.

    License Update Settings

  2. Click Sign in to change the subscription.

    Sign in page

  3. In the login pop-up, log in with your Bold ID account linked with your Bold Reports® subscription.

    License Update Login Popup

After you log in successfully, the license is updated in the application.

Update license from License file

To update the Bold Reports® license in firewall-restricted environments, use the offline unlock key to activate the account. Download your offline unlock key from the Bold Reports® account downloads page.

To learn how to get your offline license key from the Bold Reports® accounts page, see the KB article on getting your offline license key.

Then, follow these steps:

  1. Click the Upload option to upload your license file.

    Upload Offline License

  2. Select your license file in the dialog.

    License Upload Dialog

  3. After uploading the unlock key, click the Update License button to update the license.

    Upload License

What errors can occur when I upload a license file?

The following table lists Bold Reports® license file errors and their solutions.

Cases Solution
Invalid File Type Please ensure that you upload the valid unlock key file (.lic) that was downloaded from here.
Unlock Key Expired Your unlock key has expired. Please download the new unlock key file from here.

How do I get help with license issues?

If you face any issues with your Bold Reports® license, contact Syncfusion® support for assistance.

Note: For instructions on activating your account during application startup, see Application startup.

Frequently asked questions

How do I update the license in a firewall-restricted environment?

Use the offline unlock key. Download it from the Bold Reports® account downloads page, upload the license file, and click Update License.

What should I do if my unlock key has expired?

Download the new unlock key file from the Bold Reports® account downloads page and upload it.

See also