Reset Two Factor Authentication

Please refer to your operating system’s documentation for resetting the Two-Factor Authentication of any user using their email address or username.

• Windows
• Linux

Windows

1. Open the command prompt and change the directory to the admin utility location.

   cd C:\BoldServices\utilities\adminutils

   

2. After changing the directory, please run the following command to reset Two-Factor Authentication.

   Syncfusion.Server.Commands.Utility.exe reset2fa -u 'user email or username here'

   

3. Once the Two-Factor Authentication has been reset successfully, the user can log in without Two Factor Authentication.

Linux

1. Change the directory to the admin utility location.

   cd /var/www/bold-services/application/utilities/adminutils/

   

2. After changing the directory, please run the following command to reset Two-Factor Authentication.

   ../../../dotnet/dotnet Syncfusion.Server.Commands.Utility.dll reset2fa -u 'user email or username here'

   

3. Once the Two-Factor Authentication has been reset successfully, the user can log in without Two Factor Authentication.