What is concierge support in Cloud Reporting?

To enable concierge support in Bold Reports® Cloud, turn on Allow support team to access my account under Settings > Support Settings.

  • Concierge support is a feature that allows the support team to access the site and validate the reported issue. The admin can enable or disable concierge support whenever needed.

  • To enable concierge support click the Settings option in the Bold Reports® Report Server left-side panel and navigate to the Support Settings. Now, enable Allow support team to access my account. Support Settings page with the concierge support option enabled

Frequently asked questions

Who can turn concierge support on or off?

An admin user turns concierge support on or off. Admins can change it whenever needed under Settings > Support Settings.

Is my data accessed without my permission?

No. Your tenant and user information, app configuration, and your data sources, datasets, and reports are not accessed, except for limited access with your permission for support and troubleshooting.

How do I stop the support team from accessing my site?

Turn off Allow support team to access my account under Settings > Support Settings. You can turn it off at any time.

See also